As a web store owner, you probably are trying to find yourself and your online business among a sea full of e-commerce tools. Reading posts, after posts and tweets, after tweets in search of the right social media tools or in search of the right customer support helper has probably become a daily routine for you.
The truth is there are, indeed, many tools for each aspect of your E-commerce business. And there are a lot of aspects that support your success… In this piece, we have picked among the best E-commerce tools for you and we will elaborate on the specifics of each and every one of them so that we can shed some light for you.
Social Media Tools
Nothing you try building can survive without the proper communication of your brand. Social media gives us this opportunity. It helps us reach out to our audience and start a conversation. It helps us get noticed. If you want your brand out there in the world, you can’t do it without the proper tools to manage your social presence.
There are quite a few tools that help you manage what you post on all channels. Amongst HootSuite, SproutSocial, Buffer, Agorapulse, and Dlvr.it, our pick is Buffer. All of these social media managers offer 3 social media profiles to manage for free. They don’t differentiate that much.
The reason our favorite is Buffer is that their platform UX speaks to us on many levels. It’s easy to work with, it’s easier to find your analysis than most platforms and Buffer also gives you the possibility to schedule content as you browse through the web. So, if you stumble upon something interesting, you can always save it for a later social media post.
Another reason they have gained our trust, and we speak from the perspective of their followers here, is the fact that they have positioned themselves as the social media guru. Their blog is a precious guide to all social media strategies. Check it out.
We have a few more social media tools to present to you.
Mention is a must-have. It tracks everytime somebody mentions your brand on the Internet. It monitors your competitors, your products, and your industry. What they’re best at are the marketing insights they provide and the ways they help you grow and engage your audience. Sprinklr is doing somewhat of the same.
And one more thing here… if you’re managing a lot of social media profiles on Twitter, get TweetDeck now. It will ease the pain of switching to different accounts all the time. You can customize it however you’d like and track only what you want on Twitter.
Email Marketing Tools
There is no doubt that MailChimp is one of the best tools out there. But there are much more that are just as good.
Betaout, for example, offers email marketing and not only – they claim to be “The Only E-commerce Marketing Software You Will Ever Need”. If you see their page and especially the page focusing on Email Marketing, you will see that they really offer it all. What’s best about this tool is that it’s specifically E-commerce-centered and it integrates with most E-commerce platforms out there.
And if you want to learn from the best, here is a great website that showcases good email copy.Check it out.
Referral programs can be messy, hard to control and extremely hard to manage. If you don’t have the time to do all of this manually and have the budget for a referral tool, here is a great one.
ReferralCandy will do all the work for you starting from 49$ per month.
You will be able to track how your referral programs are going and customize your own referral programs.
Customer Support Tools
The support tools are a necessity for every webshop. Customers always ask questions and there must always be someone to answer quite fast. We’ll give you a selection of support tools.
The most famous support tool and the one used by the most brands is Intercom. But their service is expensive even though they have proved to be amongst the best SaaS platforms. Their solution starts at 155$ and there are far cheaper support tools out there. But if you’re a big store and you can afford it, consider Intercom before anything else.
HelpScout‘s solution starts at 15$ a month and they are a great option if you’re just starting to consider support tools. Another amazing option we trust is Zendesk. They also come cheap and with great possibilities.
Live Chat Tools
Live chat is one of the fastest ways to engage with your customers. You can do this in a variety of ways, of course. Some web store owners prefer e-mail communication but live chat is something 9 out of 10 customers seek in an e-commerce website.
Here are some good live chat tools. Zopim Live Chat (now already part of Zendesk’s family of products) is one of the most recommended live chat tools. It provides visitor targetting and advanced analytics so you can deliver a personalized experience to your customers.
And to give you other choices, we have chosen Olark as our second live chat tool recommendation. It offers customizable features and it works with most of the software you probably already use like Zendesk, MailChimp, WordPress, and GoogleAnalytcs.
Product Visibility Tools
The demand for tools that increase your product visibility is high. You may not know how to code or the E-commerce platform you’ve already chosen doesn’t offer some important features. Here are a few we’ve chosen for you.
If you want your images zoomed in like the big stores already do, here is the secret: they do it with the help of Magic Zoom Plus. MagicToolBox has a variety of “magic” features you can browse through, as well.
This next tool is only if you own an apparel webshop. It’s part of Rakuten’s family of products and it’s incredible. It helps your shoppers search only for the clothes that fit their individual body shape. Browse more at their website.
We are not going to lie. Stripe is the best tool there is when it comes to billing. Millions trust it and it never lets down. Here is a link to their website.
Competitive and User Research Tools
If you’re looking for the right tool to create your surveys, Survey Monkey is the tool for you. They’re making it extremely easy to create a questionnaire and in sending it out to your right audience.
SimillarWeb will help you find research your competitors and also the influencers in your field. They will help you understand your customers’ intent and offer you all of this within a very great UX.
TalkWalker will help you optimize your brand communication with thorough analytics.
Users’ Reviews Tools
Make sure the good reviews are shown to your customers with PowerReviews. They will also get out the best insight out of all your users’ reviews.
Mobile Experience Tools
mCommerce is extremely important nowadays. Statistics claim that more and more shoppers are going mobile. You will need a few tools to help you with your customers’ mobile experience on your website.
One of the most recommended tools when it comes to improving the mobile experience is Mobify.
A snippet from their website: “The Mobify Platform delivers the latest mobile technology adapted specifically for retail, to keep customers engaged from discovery to checkout.”
Website Optimization Tools
Use Comodo to secure your website.
Show off your customers’ interactions on your website and increase sales and conversion with Fomo.
We can’t explain it better than them. Check out what they do here.
You can compress your images with Compressor, and find zero difference in the resized pictures.
Use Google Trends above all. This tool will help you recognize trending topics and compare keywords based on their search rank in Google. It’s golden.
And if you want to develop a high-quality inbound link profile, Moz has created Open Site Explorer just for you.
Use SEOSiteCheckup to see how your website is doing. They have amazing and free analysis and you can start fixing the most obvious problems right away.
ShipStation is a great tool for the fulfillment of your customers’ orders.
Another great tool we’d love to recommend is Veeqo. They are a shipping management platform that helps retailers manage their entire shipping process along with their orders and inventory. They also make the order picking process easier with their Veeqo scanner.
We have tried most of the tools above firsthand and we can vouch that most of them will serve you a good job. Decide where your money should go and know that a little investment now means profit in the future.